Every "got a sec?" pulls you off something. Put in your own numbers and see what it adds up to over a month and a year.
3 a day × (5 min + 5 min to refocus) × 5 days = 2.5 hours a week
If the same questions keep coming up, that's usually the part worth fixing first.
This is an estimate from your own guesses. Want to know your actual number?
Book a 30 minute callBring these numbers. We'll talk through what's behind them.
I'm Michael Williams, and I run Threadline. I've been obsessed with technology for as long as I can remember, and these days most of my time goes to the unglamorous side of it, the systems a small team runs on and the questions that end up on whoever's desk is "good with computers."
What I've noticed is that a lot of what lands on the owner's desk isn't really a tech problem. It's there because the answer isn't written down anywhere, and that's usually a fixable thing once you can see how often it's happening. So I measure the interruptions before anyone buys software.